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Oracle Service Cloud Virtual Assistant
Oracle Service Cloud Virtual Assistant is a relatively new brand (November 2013) that dates back to 2001 when it was known as Q-go, a product with the same name as its privately held, Amsterdam,...
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The Dialog Feature of IBM Watson Engagement Advisor
We just updated our Product Evaluation Report on IBM Watson Engagement Advisor. It’s an update to our July 10, 2014 report. Both the scientists at IBM Research and the developers in the IBM Watson...
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Next IT Alme: Helping Customers Do All Their Work
On September 2, 2004, we published my article, “May I Help You?” It was a true story about my experience as a boy working in my dad’s paint and wallpaper store. The experience taught me all about...
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Virtual Assistant Update
We recently published “Virtual Assistant Update.” It’s a broad and not too deep update on virtual assistant technologies, products, suppliers, and markets from the perspective of the five leading...
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